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Jump to Accessibility Jump to Content Online Banking Contact us Menu Close Close Who we are Who we are About About is a UK-focused banking organisation, serving over 19 million customers, with business operations stretching across retail, commercial and private banking markets. Go to About Our strategy Our purpose Our businesses Our values Our history Where we do business Contact us Contact us It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly. Go to Contact us Contact us Customer contacts Investor contacts Media contacts Supplying goods and services Feedback and complaints Feedback and complaints How to complain Complaints data Whistleblowing Leadership & governance Leadership & governance Find out more about our Board of Directors and Executive management team, and view key governance documents. Go to Leadership & Governance Leadership Board of Directors Executive management team Governance Our Board Committees Our Subsidiaries Boardroom inclusion policy Compliance statement and remuneration policy Auditor independence Review into customer account closures Our brands Our brands How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands. Check out the wide range of financial products and services we offer. Go to Our brands Our brands NatWest Royal Bank of Scotland Ulster Bank Coutts Holt’s Lombard RBS International FreeAgent Working at Working at Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers. Go to Working at Working at Diversity, equity & inclusion Employee Led Networks Health and Safety Our Fair Pay Charter Family-focused Policies Sustainability Sustainability Our Purpose in Action Our Purpose in Action We’re dedicated to serving our customers. By being there throughout their lives, we can build long-term value, invest for growth, make a positive contribution to our communities and drive attractive returns for shareholders. Our focus is to continue building a great bank, powered by great people and delivering fantastic service to our 19 million customers. Go to Our Purpose in Action Overview Message from our Director of Sustainable Banking Stakeholder engagement Our materiality assessment ESG ratings and benchmarks Awards and recognition External assurance Climate and Environment Climate and Environment As a leading UK bank with 19 million customers, we are well-placed to support them to make sustainable choices, while driving value and growth from the commercial opportunities of the transition to a net-zero economy. Go to Climate and Environment Managing climate change Our approach to climate change Climate and sustainable funding and financing Managing our environmental impact Own operational footprint Nature and climate change Soft commodities Society Society As a leading financial firm in the UK, we believe we can make a real and positive difference to people’s lives. Go to Society Supporting customers Accessible banking Innovation and digitalisation Supporting customers in vulnerable situations Consumer protection Customer complaints Customer advocacy Consumer Duty Supporting communities Enterprise Financial wellbeing Giving & volunteering Mortgage lending Governance and Responsible Business Governance and Responsible Business We follow the highest standards of corporate governance, business integrity, and professionalism in all our activities. Our corporate governance framework helps support the effective implementation of our strategy and decision-making, and promotes long-term sustainable success. Go to Governance and Responsible Business How we do business Compliance and conduct Human Rights and Modern Slavery Tax responsibilities and payments ESE and reputational risk management Equator Principles Detecting and preventing financial crime Protecting privacy and customer confidentiality Collaborating with our stakeholders Supply chain Working at United Nations Sustainable Development Goals External commitments and reporting standards ESG Policies and Downloads Repository ESG Policies and Downloads Repository We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies. Explore policies & reports Investors Investors Investing in Investing in We are building a simple, safe & more customer focused bank. Visit the Investors homepage Investment case Recent financial results Legal structure Credit ratings Investor contacts View our latest financial results Annual Report Latest Annual Report & Accounts View highlights from our latest Annual Report & Accounts and download the full reports. Explore Annual Report Results & Events Results & Events View the financial results of and our subsidiaries alongside other presentations to investors. Visit the Results Centre Latest financial results Results archive Events & presentations Financial calendar Visit the Results Centre Regulatory News Regulatory News Read our recent company announcements and search the archive for historic filings. Explore this section Company Announcements SEC Filings Sign up for e-mail alerts Shareholder Hub Shareholder Hub Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared. Explore this section Share data Share price Share price calculator Dividends Equity ownership statistics Corporate actions Manage your shareholding Access your shareholding online Shareholder meetings Shareholder events Shareholder FAQ’s Sign up for e-comms Fixed income Fixed income Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds. Explore the Fixed Income section Company legal structure Credit ratings Fixed income presentations Unsecured securities documentation Green, Social & Sustainable bonds Issuance plan Securitisations Covered bonds Our Readiness for Resolution ESG Disclosures Environmental, Social and Governance Disclosures Read about our purpose in action and view our recent disclosures on environmental, social and governance issues. Explore ESG Disclosures News & Insights News & Insights Latest Stories Latest Stories Take a look at our recent stories and insights. Go to Latest Stories News Room News Room Find all media contacts and resources from . Go to News Room Press releases Media contacts Photo library Careers Careers Online Banking Contact us Back toSearch Search Search Search Search Please enter a keyword Search Overlay Q1 2024 Results See a summary of our results Results Centre Annual Report 2023 Learn more about how we’re serving our customers every day, in our Annual Report. Official banking partner to Team GB We’re partnering with Team GB for the Paris 2024 Olympic Games to inspire and support success. More on our partnership Financial wellbeing support Our colleague Laura explains how she’s supporting customers to better manage and make the most of their money. Climate Matters We know that tackling climate change is not only good for the planet, but good for our customers and our business too. Climate Matters explores some of the ways we’re supporting customers across our business in their transition to net zero. Take a look at our articles Download Climate Matters Our Partner Leave policies We’ve introduced new, market leading Partner Leave policies for our colleagues More information on Partner Leave Our partnership with Marcus Rashford We’re partnering with Marcus Rashford MBE to co-create a programme to help young people to thrive. Find out more about our programme with Marcus Rashford CareerSense CareerSense is our employability education programme aimed at improving employability prospects for young people aged 13-24 in the UK. We’re proud to be helping champion the potential and economic...